HOTEL POLICIES & FAQ

HOTEL POLICIES

Cancellation Policy
Most reservations must be canceled 48 hours prior to arrival. If the reservation is canceled within 48 hours, a penalty of the first night's room and tax will be charged to the credit card on file. 

Deposit Policy
All reservations must be guaranteed. During special events deposits may be required and cancellation times may change. Total of reservation will be charged to the card on file two days prior to arrival.

Pet Policy
No pets are permitted on the property. Only service animals as defined under the Americans with Disabilities Act (ADA) are permitted and must be under the handler's control at all times. Emotional support, therapy, comfort, or companion animals are not considered service animals under the ADA, and we do not allow these on-premises. Guests violating this policy will be charged a minimum $250 cleaning fee and asked to leave the property. 

Our team follows the ADA guidelines described in the ADA 2010 Revised Requirements: Service Animals. 

Credit Card Policy
Planters Inn accepts American Express, MasterCard, Visa and Discover cards for your convenience. 

FREQUENTLY ASKED QUESTIONS

What time is check-in and check-out?
Check-in is at 4 p.m. and check-out is at 11 a.m.

Do you offer parking?
Valet parking is available upon request and is $34.95 per night with unlimited in/out privileges. Fee is subject to change for holidays and special events.

Do you allow smoking on property?
Our downtown Savannah hotel is a smoke-free establishment. Smoking is a designated non-smoking area is subject to a $150 fine. For your smoking pleasure, Reynolds Square is an excellent place to enjoy a cup of coffee and the great ambiance that Savannah offers. 

HELPFUL INFORMATION

For guests staying three or more nights, housekeeping will be provided as needed.

Our facility is totally non-smoking, but outside in Reynolds Square is a perfect place to enjoy a few quiet minutes.

Savannah has many fine restaurants and they do stay quite busy. We recommend you call us to have our concierge make reservations for you - especially on busy weekends (800-554-1187).

We offer you FREE transportation on Savannah's DOT transportation system. This system encompasses the Downtown Savannah area and utilizes small DOT buses, a River Street streetcar, and the Savannah Belles ferry system. You can find out more information and download a map here.

A virtual Savannah Visitors Guide is available- just click here! This will include restaurants, tour information, attractions and maps.